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Why web 2.0 lends itself to whiners and complainers…

Posted by Brad Callen

Ok, this has been a pet peeve of mine for quite some time. I’ve noticed this getting worse over the past 2 years and I predict that it will be a major major problem in the coming years…

Here’s the process. So and so creates a product. The product gets downloaded by thousands of people. 99% of those people have success of some sort with the product, and are completely satisfied. 1% of the people are not.

The 1% of people that are not satisfied tend to be those people that would spend time posting in forums or blogging about it, while the satisfied people are out actually using and benefitting from whatever service/product that was provided.

This is even more prevalent in the internet marketing community than any other community and it’s getting worse and worse by the minute.

What’s even worse is that in the days of the almighty Google, it takes only 1 “bad apple” to dramatically hurt one’s reputation. Especially with the tendency of web 2.0 and blogs. Complainers ALWAYS spawn more complaining. Unfortunately that’s the way the web works.

We’ve seen very popular and successful forums like Michel Fortin’s copywriterboard completely shut down due to an overwhelming amount of negativity. It makes me sick to think what the web will be in 2020 and just how important it will be to protect your own brand from the few “bad apples” in the world.

What do you guys think? Have you seen similar things?

Brad

  1. Kat says:

    In the offline world as well, the complainers are usually the loudest.

  2. Unfortunately, we do live in a world of whiners and complainers. There is an old saying that misery loves company. You are right when you said that these people always seem to be the loudest. I’ve been on the internet for about 10 months now. I can tell you that I have read some pretty harsh things about people, and just like you said, coming from folks who are dissatisfied with a product or service. These kinds of folks are always going to be around, and I don’t doubt that their negative messages have discouraged some people from continuing their quest to be successful in internet marketing. As for me, I’ll just keep it moving, until I achieve the desired level of success that I want, I suggest that everyone else does the same.

    Thank you and God bless.

  3. There may be some truth to what you say, but generally, if you’re really making 99% of the people happy people will hear about it. You didn’t get rich Brad because everyone believed you are a scammer. Most people believe you’re an honest broker. You have to have some faith in the power of truth. Anyone who doesn’t think the Internet Marketing business is full of scams is putting his head in the sand.

    I can show you examples of major product launches going on right now that say, “We will only sell 250 copies” blah, blah, and they have been saying that for over a month now. Oh, and they sent out the initial launch to 10,000 people on their list the first day and have an affiliate program. Oh, and they say on their sales page that the product could be sold out within hours of launch. Right.

    Scam? You bet. Should the Internet community hold them accountable? Definitely. Will they? Probably not, as even Clickbank doesn’t seem to care about the blatantly false advertising.

    The truth is, the Internet Marketing community needs to clean up its act. And that’s not to say there aren’t a lot of honest people out there. There are. But until the IM community holds the scam artists accountable, then everyone is fair game for lies and deception. And you can Blog that to the bank.

  4. Ron Brantley says:

    Yes, yes, and yes,…

    …and it makes me sick as well, if all the whiners
    spent half as much time moving forward and seeking the correct
    info. they need to learn about IM, then taking the necessary action,
    they wouldnt have time to whine, and try to make others miserable.

    “Whiners will never be WINNERS”

  5. Sam DeBono says:

    Not sure about this, I thought web 2.0 is a good thing for us all.

  6. Vann Hamby says:

    Brad,

    There is always going to be someone who does not get it and they are going to whine and complain. Trust me i am in the highest complaint industry out there. ROOFING. So let me explain further. There is a ZERO Entry level for my trade. All I had to do was purchase a county license and buy insurance that excludes me and all of the sudden I am a roofing contractor.

    I have MS and this job is killing me, However it is not killing my resolve. My plans are to get it right with the internet so that I don’t have to run the rat race anymore.

    Think of a plate of vegetables, Well people are always going to pick out what they do not like and eat what they do like. Some people like what you offer and some people do not. I personally watched you on the net for 3 years. That told me you were the real deal.

    At any rate you inspired me and I feel like you should be ready to get personable to a degree by talking with people some other than typing on a blog or commentary set up.

    People still want re assurance so that they do not get buyers remorse, I recently had a client back out on me and the contract was signed. 3 day right of rescission was what hung me and the project was only $500.00 and I went to the home 3 times on my own expense. They came up with an excuse that a family member was in peril and I checked them out later only to discover that they used me to keep someone else honest.

    I cannot stand it when people lie to me and use me to travel one way for 50 miles to just burn me out of my time and money.

    This cost me around $100.00 in fuel and I was not taken care of, Yet if I had not fulfilled my end I would have been on every complaint board and talked about how bad of a person I was to do business with.

    To get to the bottom of the situation we have to accept that a few bad apples are out there, Some people want something for nothing and there is nothing we can do about those types. You are not able to qualify your clients in internet marketing in most cases, so you do not really know who or how crazy they are after the sale is done.

    Sales 101 (So what and whats in it for me) is the attitude.

    I know you offer good products for marketing and the problem is that the ignorant people don’t get it and probably never will.

  7. Brad Gosse says:

    Don’t even get me started. Someone sent me to this post today because I have someone doing this to me right now.

    Worst part is he refunded AND posted bad reviews.

    Ron Brantley, Your slogan “Whiners will never be WINNERS” will be going on my whiteboard!

  8. Brad Callen says:

    Yep, you’re a Facebook celebrity, so I suppose expect it to happen :-)

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